Shanghai Trip – Grand Hyatt Shanghai

Shanghai Grand Hyatt

Shanghai Grand Hyatt –

I returned to Shanghai for my second visit and have put together the following trip report:

Shanghai Trip Report – Grand Hyatt Shanghai

I arrived at Grand Hyatt Shanghai via taxi on Saturday. When I arrived, a door man opened the taxi door and welcomed me to the hotel. The door man offered luggage assistance. After I declined, he provided instructions for going to the 53 floor for the lobby to check in.

Shanghai Grand Hyatt

The hotel is located in an office building and the hotel occupies that floors above 50.

I entered the elevator and after a short ride the doors opened and I found myself on the lobby. There were two separate seating areas that offered a view of the city sky line. In addition, there was a restaurant located on one side of the lobby.

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The reception desk was located in the center of the area. I approached the check in desk. When I arrived, there were four colleagues present at the desk and three other guests were waiting.

Shanghai Grand Hyatt

Some of the colleagues at the desk were working on the computer and they did not acknowledge me while I waited in line.

After about three minutes, one of the colleagues invited me to a desk on the side and she welcomed me and offered assistance. After I requested to check in, the colleague asked for my passport and credit card. I presented the items and she thanked me, used my name and welcomed me to the hotel.

Shanghai Grand Hyatt

The colleague informed me that I should check in on the Club Floor. She returned my passport and credit card and escorted me to the elevator bank. The colleague opened the door for me and she pushed the floor to access. The colleague wished me a good day.

Shanghai Grand Hyatt

I approached the Club Level and there were two colleagues present and two other guests were being assisted. After one of the guests was assisted, the colleague greeted me and offered assistance. I requested to check in. The colleague thanked me and she said it would be a minute or two. The colleague asked for my passport and credit card and she invited me to take a seat in the lounge where I could have a beverage while I wait.

The colleague escorted me to the lounge and she asked me to help myself to a table. She said she would be back with me shortly.

I entered the lounge and located a table. The lounge was clean; however, it was being transitioned from an afternoon tea service to an evening reception.

Most of the food stations were empty or they were being stocked.

A drink station was present with soda, water and juice; however, the still water bottle was empty and the juice containers were empty.

There was a coffee machine present; however, no coffee cups were available.

Shanghai Grand Hyatt

I took a seat and relaxed and looked out the window to see the skyline.

It was raining at the time; however, the windows offered great views of the city.

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There was a delay in the colleague assisting me so I approached the food area and looked for a beverage. A colleague greeted me and offered to assist me. I requested orange juice and she said she would provide it shortly.

The colleague returned a minute later with a glass of fresh squeezed orange juice.

I took a seat again and used my laptop for a while.

After about 15 minutes, the colleague from the Club desk approached me and she apologized about the delay on assisting me.

The colleague returned my credit card and passport and she asked me to confirm the details on a registration card. After I said they were accurate she asked me to sign it. The colleague presented my key. She informed me about the hours of the club lounge and she also informed me how to access the Internet. The colleague offered additional assistance. After I declined, she thanked me and she wished me a pleasant stay.

Shanghai Grand Hyatt

I was assigned room 7902, which was a king size bed room with a view of the city and the Bund.

I used the key card to open the door and it opened without issue.

The room featured an entry hallway with a closet and coffee station.

Shanghai Grand Hyatt

Once in the room there was a television on the wall in front of the bed as well as a computer desk with computer chair.

Shanghai Grand Hyatt

A seating area was located near the window. The window offered an excellent view of the city as well as the Bund and one of the largest buildings in Shanghai.

Shanghai Grand Hyatt

The bed was a king size bed and it was on a wall with Chinese writing above it. Two small bedside tables were present.

Shanghai Grand Hyatt

The bathroom featured a marble bath tub, spa shower with side jets, toilet room and small vanity area.

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The room was clean and in good condition when I arrived. The linens were soft and plush and they were in good condition.

The water temperature and pressure in the shower was excellent and the spa jets were relaxing.

Shanghai Grand Hyatt

The room was quiet and comfortable. A panel next to the room controlled the lights in the room, the curtains as well as the alarm.

Shanghai Grand Hyatt

The bed was comfortable and I was able to get a good nights rest.

A control panel on the wall by the bathroom adjusted the temperature.

The internet was of excellent speed and it appeared that a VPN was active on the hotels network as some US sites were accessible without me utilizing my personal VPN.

I visited the Grand Club lounge for a snack in the evening.

When I arrived, the room was busy with activity. I located a table near the window and took a seat.

The lounge featured various stations with appetizers, salad, cheese, hot appetizers and desserts. The dishes were clean and they were stocked and colleagues were present circulating the room to refill them.

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Alcohol, wine, beer, juice, water and soda was available. Multiple types of wine was provided along with three different beers.

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Dishes, chopsticks, glasses and utensils were available throughout the station.

The food items were visually appealing and some of the items had signs listing what the item was while others did not.

The lounge was clean. The tables and chairs were in good condition. The temperature was comfortable. The windows offered a view of the city sky line.

I selected some Dim Sum and a salad from the buffet.

Shanghai Grand Hyatt

The Dim Sum was served hot. It consisted of buns and a square shaped rice cake. The Dim Sum had a good taste. The buns were filled with a tangy mixture that had a good flavor.

The salad was fresh. Several types of lettuce were available along with cucumbers onions and a variety of dressings. I selected a ginger vinaigrette type dressing that had a good flavor.

A colleague greeted me at my chair and she asked if I needed anything. When I declined she thanked me and she offered to remove my dish. I accepted and she thanked me.

When I departed the lounge, a colleague also thanked me and she wished me a good day.

In the morning I returned to the Grand Club for breakfast. When I arrived the area was busy with activity. A colleague smiled and made eye contact with me when I entered and she welcomed me.

All the seating in the main room was taken; however, there was another room to the side with a few open tables. A colleague invited me to take a seat there. When I did she welcomed me and she offered coffee. I requested a cappuccino. The colleague thanked me and she said she would be back shortly. The colleague informed me to help myself to the food items.

Shanghai Grand Hyatt

The colleague retuned a few minutes later with the cappuccino. She greeted me warmly and she asked me to enjoy it.

Shanghai Grand Hyatt

The cappuccino was served hot. The espresso had a good taste and it was rich and creamy. It was garnished with cinnamon.

I visited the buffet and noted that there were a variety of Asian and Western options. All the station was self service except for an omelet and noodle bar where a colleague was present preparing made to order items.

Shanghai Grand Hyatt

The western items included eggs, hash browns, bacon and sausage. There were also strewed tomatoes and baked beans available for an English breakfast.

A salad station was setup with two different types of lettuce as well as cabbage and dressing.

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Cheese and meat was available along with nuts, bread and fruit.

Fresh fruit was provided at another station along with a variety of cereal.

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A Dim Sum Station was available with two varieties of Dim Sum including buns and rice cakes.

Shanghai Grand Hyatt

At the omelet station where were a variety of vegetables and meat available. The noodle station offered wontons, vegetables and noodles.

I approached the noodle station and a colleague greeted me and offered assistance. The colleague asked what I would like and I requested noodles with vegetables. She said she would prepare it and she asked where I was seated. I said in the side room and she said she would deliver it shortly.

The colleague prepared it and served it within three minutes. The colleague presented chop sticks and a soup spoon with it.

Shanghai Grand Hyatt

The soup was served hot. The broth was tangy. The noodles were cooked lightly and they had a good flavor. The soup contained bok chow and onions and it had an excellent flavor. The portion size was large.

From the buffet I selected Dim Sum, salad and cheese.

Shanghai Grand Hyatt

The Dim Sum was served hot. The buns were filled with fruit and they had a good flavor. The other dim sum was a rice cake. It was fresh and it also had a good flavor.

I selected a Japanese sauce for the salad. The sauce was bold in flavor of ginger and it had an excellent taste. The lettuce was fresh and it had a good flavor.

The cheese was soft and fresh and it had a good taste and flavor.

A colleague checked in with me at my table and she offered to clear my dish when I fished. I accepted and she thanked me and asked if she could bring me anything else. After I declined she thanked me and wished me a good day.

The table was setup neatly with linens and flatware. The dishes and glasses were clean and the flatware was in good condition. The condiments were in full containers and they were fresh.

When I departed the lounge a colleague thanked me and she wished me a pleasant day.

When I was ready to depart the hotel. I approached the reception desk to check out. A colleague greeted me promptly and offered assistance. After I requested to check out, the colleague asked for my room number and she used my name and asked about my stray. I said that it was good and she thanked me. The colleague reviewed the charges and confirmed the method of payment. The colleague invited me to return and she offered additional assistance. When I declined, she thanked me and she presented the folio in an envelope, offered transportation assistance before wishing me a good day.

I departed the hotel and a door man opened the door for me on the lower level and he offered a taxi. The colleague wished me a good day and he invited me back to the hotel.

Summary –

Overall I felt the stay was good. I thought that the check in experience was a bit unusual. I was surprised that the colleague at the front desk sent me to the club lounge and then there was a long delay. I felt the colleagues were polite; however, it was not the best arrival experience. The room was clean and comfortable and I enjoyed stayed at the hotel. The club lounge was good overall and the colleagues there were friendly and polite.