Calling American Airlines to Advance Systemwide Upgrades


I woke up to a text in the middle of the night from my sister asking me if I could drive her to the airport next week. It turns out that she is going to a conference in Prague for work. She e-mailed me her itinerary and I was shocked to see that it was an American Airlines ticket. She’s flying from LAX-RDU-LHR-PRG-LHR-LAX with British Airways operated flights from London to Prague.

Here’s the dilemma. I wanted to use my Systemwide Upgrades (eVIPs) to upgrade her from LAX-RDU-LHR and LHR-LAX, but I had 0 left! I’ve read in Flyertalk that some people have had success in asking American Airlines to advance Systemwide Upgrades. I decided to put that to the test since it never hurts to ask. I have already flown 77,000 EQM’s this year and have 40,000 BIS miles booked for the rest of the year. I sent off a tweet to @AmericanAir:


As expected, the outlook response looked pretty grim. I decided to call the Executive Platinum desk and the agent told me that he could not, but he said that I could call back when the AAdvantage Customer service desk opens in a few hours. It never hurts to ask.

I called the Executive Platinum desk and another agent shot me down and wouldn’t even transfer me to AAdvantage Customer service because she said that they would bounce me back to the Executive Platinum desk. She said that she gets that question all the time from Executive Platinums.

I asked her another question. Since I already have confirmed eVIPs for an upcoming itinerary, is it possible to cancel my SWU’s and redeposit them? She gladly said yes! She warned me that there was already a waitlist for my confirmed SWU’s. I said, go ahead and redeposit them because I want to upgrade my sister who doesn’t fly in Business Class often.

The moral of the story: It doesn’t hurt to ask and be persistent, but sometimes you have to put family first in unexpected events like this.


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6 Comments on "Calling American Airlines to Advance Systemwide Upgrades"

  1. I love that you are doing LAX -> RDU -> LHR ! I’m based in RDU and badly want to keep both the LAX and LHR flights.

  2. Awesome that you put your family first.

    I would probably do the same as I am afraid of not using all of them, rather than having too few.

  3. Giddy for Points | August 30, 2013 at 9:27 am | Reply

    Such a nice brother 🙂

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