I booked the Radisson Guatemala City hotel for 7,500 American Airlines AAdvantage miles on Useaamiles.com. The description on the rate said that the room type was a Junior Suite and that breakfast was included. This is a two part review where I will review the breakfast and summarize my overall experience in the next segment.
Introduction to Guatemala City
Delta Air Lines LAX-GUA 757-200 Business Class
Westin Camino Real Guatemala City Hotel Review Part 1
Westin Camino Real Guatemala City Hotel Review Part 2
Radisson Guatemala City Hotel Review Part 1
Radisson Guatemala City Hotel Review Part 2
The Sights and Sounds of Centro Historico (Zona 1) in Guatemala City
The Sights and Sounds of Parque Central (Zona 1) in Guatemala City
The Sights and Sounds of the Mercado Central in Guatemala City
The Sights and Sounds of Plaza Barrios in Guatemala City
The Sights and Sounds of in Zona Viva (Zona 10) Guatemala City
The Sights and Sounds of Plaza El Amate in Guatemala City
The Sights and Sounds of La Linea in Guatemala City
The Sights and Sounds of El Trebol in Guatemala City
Is Guatemala City Safe for Tourists?
Scam City: Guatemala City Edition
The Various Eats in Guatemala City
La Aurora International Airport Los Anejos Lounge
Delta Air Lines GUA-LAX 757-200 Business Class
The Radisson Guatemala City hotel is located in Zona Viva (Zone 10, the Entertainment zone) and it was only a five minute walk from the Westin Guatemala City hotel.
The lobby looked upscale and had plenty of plush seating.
The front desk agent said that I was booked in a Junior Suite. I was also handed vouchers for one free drink (mojito) and breakfast. Since I was on a third party reservation, the hotel would not let me put in my Club Carlson Gold number to earn points for incidentals (not sure why).
When I went up to my room, the room was not a Junior Suite, but looked more like a standard room. The room was small and cramped just like a standard room in Manhattan. There was nothing Junior Suite about that and I was re-checking the hotel’s website to confirm that. Yep, the Junior Suite on the website definitely did not look like the picture on the website.
I called down to the front desk and explained that the room given to me was not the Junior Suite that I booked.
The front desk agent said that the room is a Junior Suite and they call it like that because there’s a couch next to the bed. It looked more like a chair for one person which was 1 foot away from the bed.
I explained to him that it’s clearly bait and switch on the website and I would never have booked this room if it was standard room. He said that the manager would call me in 30 minutes. The manager agrees to change my room and I even showed him the correct Junior Suite on my phone with the description. Needless to say, he said that he would upgrade me to the suite shown on the website’s picture. (FYI: To this date, they still have not updated their website).
The new room was so much better and spacious which looked exactly liked the website’s description and picture of the Junior Suite. The room consisted of a couch with a coffee table, and two double beds. Fast internet Wi-Fi was also complimentary for all guests at the hotel.
The bathroom was relatively small and contained standard Radisson bath amenities along with two complimentary bottles of water.