DailyMail UK<\/a>\u00a0<\/p><\/div>\nCabin crew are encouraged to follow a \u2018keep the change\u2019 policy in a training document.<\/p>\n
It is suggested they mislead passengers by claiming to have \u2018no change left\u2019 when they sell food or drink.<\/p>\n
Staff are encouraged to tell passengers to spend the money on one of the airline\u2019s own scratchcards or an item worth the same amount as the change owed.<\/p>\n
The advice is contained in a document called Ryanair Sales Tips, produced by Retail In Motion, a company calling itself an \u2018in-flight retail specialist\u2019.<\/p>\n
The company is employed by airlines to tailor the products sold on flights, to devise menus and provide sales advice.<\/p>\n
Under the heading \u2018Have you tried these?\u2019 the A4 document reads: \u2018Keep the change! A simple and effective method to help boost your passenger spend count.<\/p>\n
\u2018If you owe someone \u20ac2.00 advise that you are short of change right now, and can return the change at the end of the service.<\/p>\n
\u2018Or ask them if you would like to purchase a scratchcard, or something to the value of \u20ac2.00.<\/p>\n
\u2018If it doesn\u2019t work then don\u2019t worry, at least you tried.\u2019<\/p>\n
The airline\u2019s controversial boss Michael O\u2019Leary is renowned for his revenue-enhancing ideas that aim to increase turnover and lower costs.<\/p>\n
A Ryanair spokesman described the sales advice as \u2018a training document used by a third party\u2019.<\/p>\n
The company admitted it still worked with Retail In Motion but the contents of the paper have been amended.<\/p>\n
\u2018Ryanair\u2019s policy is that change is returned immediately to passengers,\u2019 added the spokesman.<\/p>\n
\u2018Or if no change is available, the cabin crew note the seat number and the change due, and it is always returned before the end of the flight.\u2019<\/p>\n
—<\/p>\n
Because of this, I will never fly Ryanair. I think this low budget airline is really cutting costs the wrong way and also rubbing passengers the wrong way. What do you think?<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
According to an article from the DailyMail UK, \u201cRyanair staff have been told to increase the company\u2019s profits by avoiding giving change back to…<\/p>\n","protected":false},"author":12,"featured_media":5422,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[148,49,50],"tags":[1209,1207,1210,116,1208],"jetpack_publicize_connections":[],"yoast_head":"\n
Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary<\/title>\n<meta name=\"description\" content=\"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary\" \/>\n<meta property=\"og:description\" content=\"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food\" \/>\n<meta property=\"og:url\" content=\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/\" \/>\n<meta property=\"og:site_name\" content=\"Points Summary\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/first2board\" \/>\n<meta property=\"article:published_time\" content=\"2013-08-10T13:45:56+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/first2board.com\/pointssummary\/wp-content\/uploads\/sites\/12\/\/sites\/12\/2013\/08\/ryanair.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"634\" \/>\n\t<meta property=\"og:image:height\" content=\"384\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Points Summary\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jamucsb\" \/>\n<meta name=\"twitter:site\" content=\"@jamucsb\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Points Summary\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/\",\"url\":\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/\",\"name\":\"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary\",\"isPartOf\":{\"@id\":\"https:\/\/first2board.com\/pointssummary\/#website\"},\"datePublished\":\"2013-08-10T13:45:56+00:00\",\"dateModified\":\"2013-08-10T13:45:56+00:00\",\"author\":{\"@id\":\"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/e4de6edf2a59f09721ae805578db3e9e\"},\"description\":\"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food\",\"breadcrumb\":{\"@id\":\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/first2board.com\/pointssummary\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Airline Handbook Tells Flight Attendants to Claim They Have ‘no change left’ When Selling Food And Drink\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/first2board.com\/pointssummary\/#website\",\"url\":\"https:\/\/first2board.com\/pointssummary\/\",\"name\":\"Points Summary\",\"description\":\"A First2Board Travel Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/first2board.com\/pointssummary\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/e4de6edf2a59f09721ae805578db3e9e\",\"name\":\"Points Summary\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/2.gravatar.com\/avatar\/8a4f6d0634b2003bf933efc498ab8a46?s=96&d=mm&r=g\",\"contentUrl\":\"http:\/\/2.gravatar.com\/avatar\/8a4f6d0634b2003bf933efc498ab8a46?s=96&d=mm&r=g\",\"caption\":\"Points Summary\"},\"description\":\"My name is Jamison and I write the Points Summary travel blog.\",\"sameAs\":[\"http:\/\/www.pointssummary.com\",\"https:\/\/twitter.com\/jamucsb\"],\"url\":\"http:\/\/first2board.com\/pointssummary\/author\/jammanxc\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary","description":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/","og_locale":"en_US","og_type":"article","og_title":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary","og_description":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food","og_url":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/","og_site_name":"Points Summary","article_publisher":"http:\/\/www.facebook.com\/first2board","article_published_time":"2013-08-10T13:45:56+00:00","og_image":[{"width":634,"height":384,"url":"http:\/\/first2board.com\/pointssummary\/wp-content\/uploads\/sites\/12\/\/sites\/12\/2013\/08\/ryanair.jpg","type":"image\/jpeg"}],"author":"Points Summary","twitter_card":"summary_large_image","twitter_creator":"@jamucsb","twitter_site":"@jamucsb","twitter_misc":{"Written by":"Points Summary","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/","url":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/","name":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink - Points Summary","isPartOf":{"@id":"https:\/\/first2board.com\/pointssummary\/#website"},"datePublished":"2013-08-10T13:45:56+00:00","dateModified":"2013-08-10T13:45:56+00:00","author":{"@id":"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/e4de6edf2a59f09721ae805578db3e9e"},"description":"Airline Handbook Tells Flight Attendants to Claim They Have 'no change left' When Selling Food And Drink, Ryanair, Airline Handbook, Flight Attendant, food","breadcrumb":{"@id":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/"]}]},{"@type":"BreadcrumbList","@id":"http:\/\/first2board.com\/pointssummary\/2013\/08\/10\/airline-handbook-tells-flight-attendants-to-claim-they-have-no-change-left-when-selling-food-and-drink\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/first2board.com\/pointssummary\/"},{"@type":"ListItem","position":2,"name":"Airline Handbook Tells Flight Attendants to Claim They Have ‘no change left’ When Selling Food And Drink"}]},{"@type":"WebSite","@id":"https:\/\/first2board.com\/pointssummary\/#website","url":"https:\/\/first2board.com\/pointssummary\/","name":"Points Summary","description":"A First2Board Travel Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/first2board.com\/pointssummary\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/e4de6edf2a59f09721ae805578db3e9e","name":"Points Summary","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/first2board.com\/pointssummary\/#\/schema\/person\/image\/","url":"http:\/\/2.gravatar.com\/avatar\/8a4f6d0634b2003bf933efc498ab8a46?s=96&d=mm&r=g","contentUrl":"http:\/\/2.gravatar.com\/avatar\/8a4f6d0634b2003bf933efc498ab8a46?s=96&d=mm&r=g","caption":"Points Summary"},"description":"My name is Jamison and I write the Points Summary travel blog.","sameAs":["http:\/\/www.pointssummary.com","https:\/\/twitter.com\/jamucsb"],"url":"http:\/\/first2board.com\/pointssummary\/author\/jammanxc\/"}]}},"jetpack_featured_media_url":"http:\/\/first2board.com\/pointssummary\/wp-content\/uploads\/sites\/12\/\/sites\/12\/2013\/08\/ryanair.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3dnP7-1pr","amp_enabled":true,"_links":{"self":[{"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/posts\/5421"}],"collection":[{"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/comments?post=5421"}],"version-history":[{"count":0,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/posts\/5421\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/media\/5422"}],"wp:attachment":[{"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/media?parent=5421"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/categories?post=5421"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/first2board.com\/pointssummary\/wp-json\/wp\/v2\/tags?post=5421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"Photo](\"http:\/\/first2board.com\/pointssummary\/files\/2013\/08\/ryanair.jpg\")
<\/a>