W ATL Buckhead Review

I’ve had many trips to Atlanta for business and pleasure and felt compelled to blog this time. They say there’s a first time for everything, and here it is, my first negative review of a Starwood Property.

I checked into the W Atlanta Buckhead and was so pleased to hear I’d been upgraded. I had no idea the nightmare I was about to have. The lobby is dark and noisy, but the artwork is great. The staff is hit-or-miss. Check-in experience was very good, but when I encountered a problem that evening, it was not dealt with well until I got a manager involved. There’s no concierge lounge and even though I got a certificate in my check-in packet for a free water – they informed me they ran out of mini-bar keys. Hmmm…are people stealing mini-bar keys? How do you run out?

So here’s the story – The man in the room that connected to my spectacular room had his TV on. It was loud! At mid-night, he still had his TV on, and I could hear everything, verbatim. 1am, TV still on, 2am TV still on…and finally, just after 2am someone called security. They knocked, I heard the whole conversation, he turned down the volume slightly and then, about 20 minutes later, turned it right back up. 3am, someone else called security. They knocked, had a conversation, he turned down the volume and again, when they were gone, turned it right back up. So finally at 4:15am I called security. They came back, knocked, had a conversation (yep, I heard the whole thing) and finally, around 4:30am he turned off the TV! Who does this? We’re at the W for heaven’s sake.

Well, it’s not the hotels fault, so I was still pretty calm, but definitely grumpy when my alarm when off 2 hours later. I didn’t get pissed off until I made my way to the registration desk and had a less than lovely encounter with the hotel staff.
I asked, the man at the desk if they could move me to a different room if the person next door was not checking out. He looked up my room – saw that I am Platinum – and then looked up the room next door. He confirmed that the person was not checking out, and promptly told me “sorry, I can’t move your room though, we’re sold out.” I asked if they could move me before some other’s checked in today. “nope, we can’t do anything” was the reply I got.

So, I went to work, and stewed all day. I returned to the hotel after a very long day at work and asked for a manager. I was prepared for a fight. I told him the situation and requested that he move my room – after all, I’m a loyal guest, it’s the least they could do. He actually agreed and within 5 minutes a member of the staff (Robert) escorted me to my old room, got my bag and brought me to the new room. Now that’s what should have happened this morning.

All-in-all, I don’t think the W is worth it. It’s trendy, stylish and the definately cool, but for business, I prefer the W or Sheraton.

Next time I’m back in ATL for business, I’ll be staying at the Westin Buckhead. So much nicer! They have a concierge lounge, great breakfast, bright, airy lobby with lots of space and oh, yes, the rooms are much, much quieter!

Be the first to comment on "W ATL Buckhead Review"

Leave a comment

Your email address will not be published.