United Airlines has suspended their participation in the Star Alliance Upgrade Awards program while they work through their merger with Continental Airlines.
I spent several hours on the phone with US Airways last week trying to figure out why I couldn’t book a Star Alliance Upgrade on a United Fight. After contacting US Airways Dividend Miles Chairman Liaison, I got the following response via email:
I confirmed with United customer service that this was in fact the case and their website has also been updated to reflect the same message: while they integrate their systems, Star Alliance Awards will be unavailable. I hope this doesn’t last long!