Some of the most funny, laugh out loud moments come from call center conversations. Have you ever been on the line with a customer service agent and thought, what is this person thinking? I thought it would be fun to document some of the funnier call center conversations so we can all have a good laugh or two:
I’ve shared this conversation before, but it ranks as perhaps one of the three funniest call center conversations I’ve heard to date. On a call w/an AirFrance agent located in the US call center the following conversation occurred:
Mary: Thank you for calling Air France Baggage Control, how can I help you.
Us: Mary, our bag didn’t make it to Bangkok with us. It’s in Paris and won’t arrive in Bangkok before we leave for Vietnam.
Mary: Do you have the baggage claim number?
Us: Yes, it’s BKKAF12345
Mary: Okay, I see it’s in Paris and will arrive in Bangkok on the 27th.
Us: Yes, the problem is we leave on the 26th for Vietnam
Mary: well, you can pick it up at the airport in Bangkok
Us: But we won’t be in Thailand, we’ll be in Vietnam, can you have them forward it to us there?
Mary: I could put a request through to Bangkok to ask them to send it to Vietnam
Us: ok, we’ll
Mary: hold please (before we even got our sentence out)
Mary: Okay, I’ve sent a request for them to forward it to Vietnam
Us: Which airport?
Mary: Vietnam
Us: But Vietnam is a country. Which airport did you send it to?
Mary: They’ll make the decision where to send it once it reaches Bangkok.
Us: How will they know where we are?
Mary: They’ll make the decision
Us: Okay, that’s not going to work. Can you please cancel the request to forward it. We’ll change our plans and leave Bangkok on the 27th.
Mary: <Long sigh>, <grunt> But I just changed it to go to Vietnam.
Us: Well, I’m really sorry to inconvenience you on Christmas Eve, but if you could cancel it that would be great
Mary: <Sigh>
Us: please change it and we’ll pick it up in Bangkok.
Mary: Fine, hold please
Mary: okay you can pick it up in Bangkok
Us: thank you so much and have a very Merry Christmas
Mary: <click>
So that one still makes me laugh out-loud. I was sitting in the St Regis Bangkok with two-other friends and trying to explain to Mary who was somewhere in GA that Vietnam was a country, not an airport.
I had another funny call center conversation a few days ago with Air China. I got someone in the LA call center. Here’s how that one went:
Me: I’m trying to figure out which of your flights from LAX to PEK has the new business class seats, can you help me with that?
Agent: You want to know if there are seat on the flight from LAX to PEK?
Me: No, I’m making an online reservation and trying to determine which flight has the new business class seats.
Agent: Well, we usually look at the price.
Me: The price?
Agent: the price is the way to know the difference
Me: They’re pricing out the same
Agent: Well, it’s quite hard for us to know what types of seats are on an airplane. I would just suggest you pick whichever one costs more.
Me: thanks, have a good day. <click>
That was not a productive call. I’m not sure she ever actually understood what I was really asking.
Have you had a funny call center conversation? Feel free to share them. I’ll post frequently about funny conversations I have and those submitted by readers.