In the next installation of call center conversations we feature a call with a US Airways representative:
Rep: “Hello, Mr. S. Thank you for calling US Airways. I have your chairman’s account information, what can I help you with?”
Me: “Hi, it’s Ms. S”
Rep: “Oh, I’m so sorry, they don’t show that on our screen”
Me: “It’s okay, can you help me book an award ticket from LA to Seoul?”
Rep: “Of course I can. Did you know Dennis Rodman just went to North Korea?”
Me: “Um, uh, yeah, I heard that.”
Rep: “How long will you be staying in North Korea?”
Me: “Well, I’m actually going to South Korea, to Seoul”
Rep: “Yes, right, let me check if we have a partner that files to South Korea”
Well, luckily she was able to help me book an award flight without much trouble…but she clearly needed a lesson in geography.
cracks me up, I m in pain….