Customer Service

May 17, 2013

A Lesson In How to Provide Bad Customer Service – Courtesy of Sheraton JFK

If you saw my tweets last night you probably saw how frustrated I was. My experience last night is a lesson in how to provide bad customer service, courtesy of the Sheraton JFK airport. Let me share the story with you so…

April 2, 2013

Air China, possibly the worst customer service ever

I’ve had three encounters now with Air China, and each time, I acted surprised when I’m horribly disappointed with their customer service.  You’d think I’d learn my lesson sooner or later. I won’t completely rehash the old issues, but I’ll…