If you’re watching official coverage of the Boston Marathon Bombings you’ve likely noticed that officials have held press conferences from the Westin Copley Place Boston. In the wake of many tragedies, hotels have lent support as staging areas for officials,…
Good or bad, what ever you’re saying on the social web is being reviewed. TrustYou, a company focused on reputation management for the hospitality industry, has more than 10,000 customers in 60 countries and monitors over 400,000 hotels, providing an extensive…
For every frequent traveler, you’ll find a different opinion to the question: does it pay to remain loyal to 1 hotel brand. My opinion is yes, it pays. For me, I’m loyal to Starwood. Now, I’m not saying that you…
I had the opportunity to sit down with the former Director of Housekeeping for one of the five largest hotels in Orlando with more than 2,000 rooms and suites. I wanted to ask, are all the rumors true? Are the…
My regular readers will know that my primary hotel chain is Starwood, however, it’s next to impossible to stay at a Starwood all the time. Every frequent traveler, in my opinion, needs a secondary hotel chain you can rely on….
You know you’ve become a high value customer or prospect when companies start saying happy birthday – in personal ways. This is one topic I can talk about all day long, cultivation and stewardship. Having worked in the nonprofit world…
Yesterday I had the opportunity to appear on Huffington Post Live with Gilt Groupe founder Kevin Ryan. During the conversation Ryan shared some great tips for shopping online this holiday season and talked about Gilt’s newest venture – Jetsetter Now….
What’s your favorite hotel or airline amenity brand? Almost every hotel provides you with soap, shampoo and conditioner, at a minimum. If you fly business or first class, the airline provides you with an amenity kit. W Hotels provide Bliss…
After a business trip to The Hague, I had to continue onto Bangkok, Thailand. I couldn’t find a flight that I could upgrade out of Amsterdam, so I booked an evening flight out of Frankfurt. I figured I’d get up…
With a significant layover in Seoul recently, I decided to find a hotel where I could get some sleep. Not knowing much about Seoul, I looked for hotels that advertised themselves as close to the airport or having an airport…
Earlier this year I took a challenge to reach Hilton Gold Status by staying 14 nights. I reached that on one, two-week long trip to London. I just got an email explaining that Hilton status can also be earned based…
Sometimes when you travel with colleagues, you have to make sacrifices. Last week my sacrifice was staying at a Hilton property in Bangkok instead of staying at one of the many amazing Starwood Properties. We stayed at the Conrad Residences…
I had the opportunity to stay at the Hilton The Hague recently. I recently started staying at Hiltons again and had one good and one bad experience in September, so I was curious to see how this one would go….
In July of this year I visited Macau and stayed at the Westin Hotel, at the time the only Starwood property in Macau. I was very dismayed when I discovered Shark Fin Soup on the hotel’s menu. The practice of…
The Hilton in the community Foundation, Hilton Hotel’s foundation in Great Brittan, has gone to the ducks, literally. Hilton hotels in Europe are selling Ducks for Change – miniature rubber ducks painted with fun costumes. You can collect ducks with 18…
I had the opportunity to interview the Director of Online Marketing for one of the world’s largest Hotel brands this week. I asked him about Social Media’s impact on hotels and how his job has changed as a result of…