Sometimes you have to keep at things before they get fixed. \u00a0In this case, I was quite lucky to have some amazing folks in my corner who helped navigate the National Car Rental nightmare I had.<\/p>\n
I’ve blogged about it in the past, and just to give an overview, I rented a car that had damage and reported it. It wasn’t documented correctly and therefore I was assessed the charges, but weeks after the fact. \u00a0In the meantime, I had left the US for Thailand as was getting calls from National, but they were only leaving 800 numbers that could be reached in the US. \u00a0I called their main customer service who made notes and documented my email address and situation, but to no avail. \u00a0I ended up getting so frustrated w\/the entire process I decided to give up on National after having spent thousands and thousand of dollars and earning Executive Elite Status. \u00a0Without resolution I was left with no account, no free days earned and looking for a new rental car company.<\/p>\n
To my astonishment, someone who contacted me actually followed up and followed through as she said she would and was able to bring the issue to resolution. \u00a0I was very grateful and truly believe that she took my feedback and passed it on to the right folks. \u00a0My feedback was simply – think outside of the box when communicating with customers. I deal with major brands over Twitter, Facebook and email all day long. \u00a0I make reservations, request information, get assistance with issues, etc… \u00a0It seemed to me that the people at National were stuck with a script and not able\u00a0veer\u00a0from it.<\/p>\n
The long and the short of it is that I’m trilled National has issued a refund check for the $200 in damages so that my insurance company doesn’t have to file a claim against them. It also is the type of gesture that will make me try them again. \u00a0 I think in the end, although it took a long time, they made the situation right and I’m very happy for that.<\/p>\n
I can report that I have 1 reservation for this week (I would have made two, but everyone’s sold out in PHX the day I need a car!)<\/p>\n
My lessons learned:<\/p>\n
The lessons I hope National management takes away from this:<\/p>\n
I will continue to blog and report on my experinces with National as I continue to use them<\/p>\n","protected":false},"excerpt":{"rendered":"
Sometimes you have to keep at things before they get fixed. \u00a0In this case, I was quite lucky to have some amazing folks in my corner who helped navigate the National Car Rental nightmare I had. I’ve blogged about it…<\/p>\n","protected":false},"author":2,"featured_media":2874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[91,92,93],"tags":[158],"jetpack_publicize_connections":[],"yoast_head":"\n