{"id":858,"date":"2012-06-27T20:21:32","date_gmt":"2012-06-28T00:21:32","guid":{"rendered":"http:\/\/boardingarea.com\/blogs\/verygoodpoints\/?p=858"},"modified":"2013-04-23T13:43:59","modified_gmt":"2013-04-23T17:43:59","slug":"points-com","status":"publish","type":"post","link":"http:\/\/first2board.com\/verygoodpoints\/2012\/06\/27\/points-com\/","title":{"rendered":"Why I Hate Points.com"},"content":{"rendered":"

There are times when I’m forced to use Points.com – like when I want to purchase US Airways Miles – I don’t have a choice in the matter, I must use Points.com. \u00a0I dread the days when I have to log onto Points.com – it’s like a modern form of torture. \u00a0Am I alone here? \u00a0 I had an issue with my US Airways points purchase (they’re running a 100% bonus right now) and so I began the dreadful process of trying to track down the problem. \u00a0Here’s what actually happened:<\/p>\n

1) Oh look, the log-in page has fully loaded and it’s blank- can’t log in! \u00a0(Tried Chrome and IE)<\/p>\n

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2.) Closed and Opened Browser twice, refreshed 5 times and finally the log-in part loaded, but no images!<\/p>\n

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 <\/p>\n

3. ) I’m in, finally! \u00a0 But oh, wait, it says there’s 94\u00a0opportunities, but nothings loading and again, what’s with the images?<\/p>\n

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4.) I wonder if they support Thai Airways? \u00a0Let’s see…oops, something went wrong with this page!<\/p>\n

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5.) Oh, forget it…let me just try to figure out why my US Airways points purchase hasn’t posted yet. \u00a0Oops, now the whole the page is blank!<\/p>\n

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6.) Oy! I’ll just call for help. \u00a0Oh, well, maybe not tonight. \u00a0Who offers customer support between 10am – 4pm EST? \u00a0Those are the worst customer support hours I’ve ever heard of! \u00a0It’s called customer support because you’re there to support customers…they have problems outside of 10am – 4pm EST (and I guess no one in LA has problems after 1pm EST – are they even awake then?)<\/p>\n

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7.) No way to get help now, let me try searching. \u00a0Hmmm…not exactly the results I was looking for (pretty much just as bad as US Airways Automated Phone System – I’ll tell you that story later)<\/p>\n

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 <\/p>\n

8.) I wonder if I can use some of my unused points? \u00a0Unexpected error…guess not<\/p>\n

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 <\/p>\n

9.)\u00a0\u00a0I’ll send them some feedback about the site’s issues…oh, wait…dead link, forget it<\/p>\n

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10) I better check to see who runs this company before I blog…how ironic, the CEOs photo doesn’t load!<\/p>\n

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I experience these types of problems with Points.com 9 out of 10 times that I use the site. \u00a0I stopped using them ages ago to actually track my points balances – TripIt Pro solved that problem. \u00a0I really have no use for Points.com other than purchasing miles and what an effort that is!<\/p>\n

What do you think? Do you experience Points.com problems?<\/p>\n","protected":false},"excerpt":{"rendered":"

There are times when I’m forced to use Points.com – like when I want to purchase US Airways Miles – I don’t have a choice in the matter, I must use Points.com. \u00a0I dread the days when I have to…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[26],"tags":[300],"jetpack_publicize_connections":[],"yoast_head":"\nWhy I Hate Points.com - VeryGoodPoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/first2board.com\/verygoodpoints\/2012\/06\/27\/points-com\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Why I Hate Points.com - 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