{"id":2365,"date":"2013-01-25T18:51:45","date_gmt":"2013-01-26T02:51:45","guid":{"rendered":"http:\/\/jett.in\/?p=2365"},"modified":"2013-01-25T18:51:45","modified_gmt":"2013-01-26T02:51:45","slug":"big-brother-a-glimpse-into-travel-marketing","status":"publish","type":"post","link":"http:\/\/first2board.com\/wanderlusty\/2013\/01\/big-brother-a-glimpse-into-travel-marketing\/","title":{"rendered":"Big Brother: A Glimpse into Travel Marketing"},"content":{"rendered":"<p>early this morning i heard about a <a href=\"http:\/\/www.flyertalk.com\/forum\/delta-skymiles\/1431632-delta-new-dl-com-profiles-lot-about-you.html\">thread on FlyerTalk<\/a> that showed how you could get a behind-the-scenes peek into Delta&#8217;s marketing efforts, specifically what they (and\/via\u00a0<a href=\"http:\/\/www.experian.com\/marketing-services\/consumer-segmentation.html?intcmp=ems_enav_prod_ci_cseg\">Experian<\/a>) know about you.<\/p>\n<blockquote><p>sidebar: i was surprised when <a href=\"http:\/\/www.nh-hotels.com\/\">NH Hoteles<\/a> kept track of me even without a loyalty card number and with a new passport number, but this shows that was just the tip of the iceberg. the NH record linking might have been manual &#8212; i checked into the NH at the Vienna Airport on <a title=\"Before Midnight\" href=\"http:\/\/jett.in\/before-midnight\/\">new year&#8217;s eve<\/a> and the man asked me if i ever lived in Germany,\u00a0which was over five years ago. he was confirming something on-screen was me, as he knew the address. note that i wasn&#8217;t asked about this when i stayed at an NH in\u00a0Buenos\u00a0Aires in 2010, though that was a business trip.<\/p><\/blockquote>\n<p>some background: i haven&#8217;t flown Delta in forever, and i really only ever earned SkyMiles via flights on Air France when i lived in Germany, redeeming them for a flight from Germany to <a href=\"http:\/\/www.flickr.com\/photos\/jonk\/sets\/72157594161338457\/\">Morocco<\/a> in 2006 and from the US to <a href=\"http:\/\/www.flickr.com\/photos\/jonk\/sets\/72157625398470010\/\">Berlin<\/a> in 2010 for a <a href=\"http:\/\/www.flickr.com\/photos\/jonk\/sets\/72157625277175196\/\">concert<\/a>. but since then, nothing except the occasional deposit from an Alaska Airlines flight (i normally deposit to American). i think i did get a status match in 2009 but never kept it up.<\/p>\n<p>the data feed URL that exposed this information has since been deactivated, but i sent myself a copy of the results before i left for work, not having enough time to look at it then and knowing it wouldn&#8217;t be up forever.<\/p>\n<p>an interesting find &#8212; some choice data points (most of which i have never disclosed to them), with my comments in bold:<\/p>\n<ul>\n<li>&#8220;bcInd&#8221;: &#8220;Y&#8221;, <strong>Not sure what this means<\/strong><\/li>\n<li>&#8220;chldAgeRange&#8221;: &#8220;&#8221;, <strong>Correct, no kids<\/strong><\/li>\n<li>&#8220;cobrandCardCd&#8221;: &#8220;&#8221;, <strong>Correct, no Delta-branded credit cards<\/strong><\/li>\n<li>&#8220;custValSeg&#8221;: &#8220;0&#8221;, <strong>I have no value as a customer? (I am indeed worthless to them since my allegiance is with Star Alliance.)<\/strong><\/li>\n<li>&#8220;discSpndngAmt&#8221;: &#8220;$$$$$&#8221;, <strong>Maybe supposed to be my total annual discretionary spending? Scary if it is.<\/strong><\/li>\n<li>&#8220;homeValueAmt&#8221;: &#8220;$$$$$$&#8221;, <strong>Back when there was a real estate bubble this number was true&#8230;<\/strong><\/li>\n<li>&#8220;incomeAmt&#8221;: &#8220;[redacted]&#8221;, <strong>If this is annual income divided by 1000, it&#8217;s <em>very<\/em> accurate<\/strong><\/li>\n<li>&#8220;mindsetSeg&#8221;: &#8220;MM&#8221;, <strong>Not sure what this means (Minimal Marketing?)<\/strong><\/li>\n<li>&#8220;mosaicCd&#8221;: &#8220;B10&#8221;, <strong>I AM AN ASIAN ACHIEVER (see below)<\/strong><\/li>\n<li>&#8220;smBalance&#8221;: &#8220;2358&#8221;, <strong>Mileage balance, s<\/strong><strong>ad but true<\/strong><\/li>\n<\/ul>\n<p>reaction on the FlyerTalk thread has been mixed in terms of how accurate the data was, but i think what bothered me most was not that they know all this about me &#8212; and not necessarily related just to Delta as i&#8217;m sure many other companies get this same information &#8212; was this categorization (see end of <a href=\"http:\/\/www.experian.com\/assets\/marketing-services\/brochures\/mosaic-brochure.pdf\">this pdf<\/a> for a list of all categories) as a &#8220;B10&#8221;, or <a href=\"http:\/\/classic.demographicsnow.com\/Templates\/static\/mosaicPDF\/B10%20Asain%20Achievers.PDF\">Asian Achiever<\/a>\u00a0[pdf]. if you flip through the description, other than being Asian and liking to travel, i&#8217;m not sure there&#8217;s much merit to this. i mean, look at that snooty couple on the right side of the first page. no, not me at all.<\/p>\n<p>let&#8217;s go through their list of &#8220;key traits&#8221;: (sorry about the font; i couldn&#8217;t resist)<\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"253\" class=\" wp-image-2369  aligncenter\" alt=\"Untitled-1\" src=\"http:\/\/jett.in\/wp-content\/uploads\/2013\/01\/Untitled-1.png\" srcset=\"http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-1.png 500w, http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-1-300x151.png 300w, http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-1-400x202.png 400w, http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-1-200x101.png 200w, http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-1-150x75.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p>i don&#8217;t really know how they came up with this (or how they knew i was Asian) &#8212; maybe it&#8217;s based on ZIP code (i do live in a community with a fair amount of Asians, but i certainly wouldn&#8217;t say it&#8217;s upscale)?<\/p>\n<p>i guess i&#8217;m more insulted(?) i didn&#8217;t fall into another category that would have described me better like &#8220;Jet Set Urbanite&#8221; or &#8220;Wired for Success&#8221; or &#8220;Metro Fusion&#8221; (though i haven&#8217;t read their briefs to see what they&#8217;re all about, so i&#8217;m judging by name only). i suppose that&#8217;s the danger of market segmentation: you may win on the aggregate but certainly not on every individual. nice attempt, though.<\/p>\n<p>in any case, this was certainly a good reminder that companies are paying big bucks to know their customers, maybe more than you think they would (or should) know. i totally don&#8217;t mind being marketed to or targeted, but just know that if i get something in Chinese (which i have before, ahem ahem, AT&amp;T) it&#8217;s going straight to the trash. err, recycle.<\/p>\n<p>p.s. me glaring\/smirking (smaring? glirking?) at my supposed &#8220;peers&#8221;:<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-2379\" alt=\"Untitled-2\" src=\"http:\/\/jett.in\/wp-content\/uploads\/2013\/01\/Untitled-2.jpg\" width=\"600\" height=\"348\" srcset=\"http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-2.jpg 600w, http:\/\/first2board.com\/wanderlusty\/wp-content\/uploads\/sites\/48\/\/sites\/48\/2013\/01\/Untitled-2-300x174.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>early this morning i heard about a thread on FlyerTalk that showed how you could get a behind-the-scenes peek into Delta&#8217;s marketing efforts, specifically what&#8230;<\/p>\n","protected":false},"author":59,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"Big Brother: A Glimpse into Travel Marketing #travel 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