One year ago I switched over from Comcast to you for internet. I was so fed up with Comcast. After years of high bills, moving goal posts, and haggling, I was done. I cut the cord, no more cable, just give me internet. I thought why not try someone new? So I did, I came to you with open arms. Who new that within 3 months you would make me miss Comcast, I never would have thought that was possible.
You and I, we got off to a rough start when you lied to me during set up to bilk more money out of me. The sales rep told me I needed to purchase tech support because it was not included. That if I had a problem with the installation of my modem I would be charged $119 for help. He told me to set it up as a monthly payment then cancel it after a month if I successfully set up my modem. I suppose I was being a bit naive that I actually fell for that line of bullshit.
When I received my first bill, no tech support charge was on it. That was odd. Three months later still, no charge. Then I finally notice an unknown and reoccurring charge on my credit card from a third party. I googled them. They were a tech support company. I called them up and asked them how they hell they got authorization to charge me. They told me I was signed up by CenturyLink. Turns out they are a product CenturyLink sales reps are supposed to upsale. Mr. Lying Sack of Shit sales rep earned a little extra cash with that clever lie I bet. I also assume I was not the first person to complain to this tech support company. They immediately refunded all 3 months of prior payments no questions asked. I wish I could remember their name, they were very helpful.
I would have loved to quit you right then and there, but unfortunately I was in for a year after signing a contract. This month I received my bill and noticed that the price on my bill increased by $13. I thought I had one more month left on my bill, but maybe I was wrong. I called, gleefully, ready to cancel my service. I am told canceling is no problem, but I have one month left on my contract and to cancel would incur a cancelation fee. I asked CSR if I still had a month, why did you charge me the non-contract price? I am told CenturyLink does that as an attention getter with the hope you will call in and renew the contract for a lower rate. Wow, are you fucking kidding me? I went ahead and canceled.
How many people have paid the higher rate unnecessarily CenturyLink? How much money have you made with such dishonest billing practices? I’m appalled. I thought that maybe the dishonest sales rep from the start was a bad apple. I wanted to give you the benefit of the doubt. Clearly, I was wrong. You are a company built upon defrauding your customers.
I am now back with Comcast, something I would not have thought possible a year ago.