I started off New Years weekend in Las Vegas by checking in yesterday afternoon to the Venetian Hotel. I booked the Venetian Hotel using the American Express Fine Hotel & Resorts rate, which offers invited guest check-in, complimentary noon check-in, room upgrade if available, one time complimentary lunch or dinner for up to 2 people, room service breakfast for two, and 4pm late checkout.
I promptly arrived at noon and fully utilized the “Invited Guest Check-in” desk which bypasses the long regular snake line. I originally booked a $209 standard 1 King bed, but asked the agent if I could switch it to two queen beds. In addition, I asked if there were any complimentary upgrades available. Without checking her computer, she informed me that we were sold out, but I pressed the question further asking if she could kindly check. She made a phone call to her supervisor and I overheard her saying that the guest is booked under Amex and she promptly upgraded me to a 2 queen beds with a strip view. The agent informed me that she was doing me a favor and upgraded me twice. In the end, I was given a Bella Suite with a beautiful strip view.
The agent informed me that there was a $20 resort fee on top of that which includes pool access, gym, newspaper, and wi-fi internet. She told me that the wi-fi was spotty and that if it didn’t work in the room, she would gladly waive the resort fee. The wifi internet was blazing fast in the room, but it stopped working for 15 minutes and kept disconnecting my devices. With a phone call to the front desk complaining about the wifi connection resulted in having the resort fee waived. Apparently this is a huge problem with the hotel, but it was a non-issue during the rest of the stay after my brief 15 minute disconnection.
After settling into the beautiful suite with a spectacular view, I decided to make dinner reservations at Pinot Brasserie, which hosted a pre-fixe menu for the American Express complimentary dinner. I am saving the restaurant review for Part 2 of this series which will be posted tomorrow. I want to leave with one final picture: