Points Summary

American Express Bluebird Offers $25 Goodwill Credit for Processing Delays


On September 20th, I requested two $1,000 transactions to be deposited to my Wells Fargo Checking account.

After 3 business days, I checked my Wells Fargo account to see if the money had posted, but it did not. I decided to wait longer and after 5 business days, it did not show up on my checking account. At this point, I was concerned and called up Bluebird customer service and they said that it might take up to 7 business days.

On October 2nd (12 days later), the two $1,000 transactions finally appeared in my bank account. Apparently, Miles Points & Mai Tais also had trouble with her Bluebird account tweeting out her concerns via Twitter.

Today, I received an e-mail from Bluebird stating that they acknowledged the delay and offered a $25 goodwill credit which was a nice gesture.

Dear Jamison,

At American Express, we are committed to providing you with the best Account experience possible. On Friday September 20th, we fell short on this commitment and experienced technical issues which resulted in Bluebird transaction processing delays.

We would like to offer our sincere apology for this inconvenience and have resolved any resulting impacts to your Account. To further express our commitment to serving you, we have issued a $25 credit to your Account.

In the event that you have questions regarding this matter, please call 1-877-486-5990 to speak with a Bluebird Customer Care Professional.

We truly value your membership and will continue working to ensure you enjoy a positive Bluebird Account experience.

The Bluebird Team

The $25 credit posted immediately to my online Bluebird account.

Have you had any recent Bluebird transaction delays?


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