After hosting a Twitter chat to compile a list of guest preferences, Hotels.com asked consumers to share their opinions through a series of polls in the categories of hotel services, on-site amenities and room features.
“For a long time, hotels offered a fairly standard set of amenities, but traveler preferences and expectations have evolved in recent years and the offerings from hotels have as well,” said Taylor L. Cole, APR, travel expert for Hotels.com. “We set out to identify what guests want most out of their hotel stays and we will work with our hotel partners to continue to provide an excellent experience for our customers.”
Hotels.com reaffirmed that the importance of free Wi-Fi, as 67 percent of respondents valued complimentary internet access over other hotel services such as free parking, noise-free zones and green products. In the category of on-site amenities, consumers chose shuttle service (42 percent) and complimentary breakfast (31 percent) over room service and kid-friendly amenities.
Bigger towels and green bath products represented a couple of bathroom amenities important to hotel guests, but most travelers valued kitchenettes or mini-fridges (53 percent) and smoke-free accommodations (31 percent).
To celebrate summer, Hotels.com is offering a 13% discount on upcoming hotel stays. Use code: SUMMER13 to get 13 percent off your summer 2013 vacation*
Source: Hotel.com media room 2013, News Releases
Hotels.com is a leading online accommodation booking brand. Through the Expedia Inc. global network of websites, Hotels.com, LP connects travelers with 205,000 properties around the world, ranging from international chains and all-inclusive resorts to local favorites and bed & breakfasts, together with all the information needed to book the perfect stay. Hotels.com, LP benefits from one of the largest hotel contracting teams in the industry, obtaining the best rates for its customers, and offers frequent sales, special deals and promotions. There are more than 7 million Guest Reviews on the websites from users who have actually stayed in the hotels to ensure customers can make an informed choice when booking. Through Hotels.com, LP’s industry-leading loyalty program Welcome Rewards®, customers can earn a free night for every 10 nights stayed at more than 85,000 hotels. Under its Price Match Guarantee, if a customer can find the same deal for less on a prepaid hotel, Hotels.com, LP will refund the difference. Travelers can book online or by contacting one of the multilingual call centers. Special apps for mobile phones and tablets can also be downloaded at www.hotels.com/deals/mobile_app/ enabling customers to book on the go with access to 20,000 last minute deals. Hotels.com publishes an award-winning twice-yearly review of international hotel room price trends called the Hotels.com Hotel Price Index™, which is now produced in 31 individual country editions, with North American data available at www.hotel-price-index.com. Follow Hotels.com on Facebook at www.facebook.com/Hotels.comUS, on Twitter at www.twitter.com/hotelsdotcom* and on YouTube at //www.youtube.com/user/hotelsdotcom. Hotels.com, LP is part of Expedia, Inc., the largest online travel company in the world with an extensive portfolio that includes some of the world’s best-known brands.
*Coupon valid for bookings made by July 4, 2013 and travel between June 24, 2013 to October 4, 2013. Bookings aren’t eligible for Welcome Rewards® nights when you use this discount coupon. Most major chains are excluded – see full exclusion list here. Full coupon T&Cs can be found here.
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