Lounge Shower Review: United Club at NRT

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ease of access and location:  the showers are located in the far (far — this lounge is ginormous for a United Club) right-hand corner behind a shower attendant. the attendant was not there when i arrived at the club, but i asked at the front desk about a shower and she was able to take care of me up front. trade your boarding pass for a claim token, and get an optional toothbrush/toothpaste set. there was a sign that said “closed” when i got to the showers but the lady at the front desk said to ignore it. the regular shower attendant desk is open starting at 1:30 PM (i’d also imagine they are open in the morning, but don’t quote me on that). i overheard the matrons tell people who arrived at the lounge at 1:20 to wait until 1:30 for the shower desk, so YMMV as to where you can get access depending on when you get there.

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the room is large with enough shelf space to open up your carry-on bag, which is always a bonus for me!

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the goods: shrink-wrapped towels (bath, hand, face), foot towel already placed outside the shower. as mentioned earlier, toothpaste/toothbrush available when you check in, but nothing more than that, it seems — no amenity kit like at the United Club at GRU. no hair dryer, either. i’ve never heard of this Plegaria brand of toiletries before (says Made in Thailand) so i can’t vouch for how quality they are, but if i were to judge a book, i’d say meh.

NO WASHLET!!! i realize this lounge caters to primarily US-based travelers, but still. when in Rome — or Japan, as the case may be, y’all.

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i don’t know what the fan is for, but i for one had no problem with ventilation.

shower: nice and strong, but the temperature fluctuated to (quite) hot several times. ack!

the shower head is adjustable from spray to deluge. kind of an odd set-up, though, with the knobs on one wall and the shower head on the other.

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cleanliness and state of facilities: clean, but as you can see in the pictures, hella dated. like, blanche and dorothy would appreciate the decor. if i had to guess, i’d say it is circa late-1980s / early 1990s. shabby chic has been out for a while — i hope they renovate this (entire) club soon. (sidenote: you know what else would help? if they got rid of the textured tile in the lounge lobby. every. single. person. with a rollaboard rumbles through like a freight train.)

overall rating: 3 out of 5. give it a fresh look and i’d up it to 3.5. give an amenity kit as well and you’d get a 4. mr. smisek, tear! down! this! club! (and build a new snazzy one!) — i’m currently sitting in a chair with worn-through armrests. not cute.

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