Sheraton JFK Airport Hotel Review

I booked the Sheraton JFK Airport Hotel for 5,000 Starpoints and $75 cash. The regular rate was $269+ taxes a night, which makes sense using cash and points. To get to the airport shuttle from JFK airport, you need to take the free JFK Airtrain to Federal Circle station. Once you get off at Federal Circle station, proceed to follow the signs for “Courtesy Hotel Shuttles”. You can take either the Sheraton or the Hilton Garden Inn shuttle since the hotels are adjacent and it’s okay to let the Hilton Garden Inn driver know that you’re going to the Sheraton since both hotels have a shared shuttle agreement.

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I only waited five minutes for my shuttle, but Very Good Points had a total different experience with the same hotel a few days prior. I was greeted cheerfully by the front desk agent and had asked for an upgrade to their club rooms since this hotel has no suites. She explained to me where everything is located and asked if I needed a late checkout. I politely declined since I had an early flight the next morning. In addition, I told her I wanted the 500 Starpoints as the Platinum amenity.

I was given a Club Room on the seventh floor Club Level. To use the elevator, you must put in your key card first to enable level 7. Once you exit the elevator, you will walk right through the Club Lounge. I didn’t have time to try out the Club Lounge in the evening, but I did take a Sunkist soda to the room.

My room was very small, but adequate and functional. It’s New York City after all, and you know how small the rooms get. The room was clean and I had a view of the JFK runway. Noise wasn’t a problem for me, but it can get quite noisy if you leave your windows open.

The bathroom was small, but functional as well.

I didn’t have time to try out breakfast at the Club Room since I had an early flight, but the Wi-Fi was down for a good 10 hours. The hotel bills itself as a business hotel, but having no Wi-Fi access made my stay sour. The employees were not proactive in resolving the situation and did not provide any estimated time to fix the Wi-Fi. Initially when I called, the operator just said “The Wi-Fi is down” and hung up. I went to bed and woke up in the middle of the night to call again and the operator gave me the same response, but gave no ETA. When checking out, the front desk agents asked me “How was my stay?” and I responded “The Wi-Fi was down for 10 hours” and they didn’t apologize.  They just said have a great flight and see you soon, which left me with a sour taste. I just wanted to get out of the hotel as rapidly as possible and get into the Admiral’s Club airport lounge for Wi-Fi access.

I’m having mixed feelings about this hotel, but everything was going great until the Wi-Fi went down. Other than that, the hotel is convenient and it’s a no frills airport hotel. Take my opinion for what it’s worth.