New York

NYC Refinery Hotel Installs Retractable Roof

Refinery Hotel in New York provides guests with an exclusive lookout at Manhattan skyline under OpenAire roof OAKVILLE, Ontario, July 25, 2013 /PRNewswire/ — Located in Manhattan’s Fashion District, Refinery Hotel is now welcoming guests to its newly opened Rooftop, featuring a retractable roof designed,…


New York Hilton Midtown, “Hotel that Never Rests” – Unless You Want Room Service

In a press release from mid-May, the New York Hilton Midtown dubbed itself the “Hotel That Never Rests” in a “City That Never Sleeps.”  The hotel announced the commemoration of 50 years of hospitality and personalized attention to New Yorkers and…


A Lesson In How to Provide Bad Customer Service – Courtesy of Sheraton JFK

If you saw my tweets last night you probably saw how frustrated I was. My experience last night is a lesson in how to provide bad customer service, courtesy of the Sheraton JFK airport. Let me share the story with you so…