I apologize for lagging on my trip reports lately. I’m still catching up since I have been traveling every week for the past few months. I’m probably the last blogger on Earth to review the American Express Centurion Lounge at DFW Airport. Previously I’ve reviewed the Amex Centurion Lounge in Las Vegas Airport here and here. The food offerings are slightly outdated now since new items have been announced according to Mommy Points. This will be a two part report with Part 1 featuring the aspects of the lounge and Part 2 will be the food offerings.
Introduction to San Antonio Texas
American Express Centurion Lounge Review at DFW Airport Part 1
American Express Centurion Lounge Review at DFW Airport Part 2
The Westin Riverwalk San Antonio Hotel Review
The Sights and Sounds of Downtown San Antonio Texas
The Sights and Sounds of the La Villita Historic Arts District in San Antonio
The Sights and Sounds of the San Antonio River Walk
The Various Eats in San Antonio Texas
The DFW Amex Centurion Lounge can be a little hard to find, but it’s right in the center of the D gates in Terminal D near the food court. I took the escalator upstairs and presented my American Express Platinum Card which provides complimentary access to this exclusive lounge.
The decor is simply stunning and rivals that of the Amex Centurion Lounge in Las Vegas Airport.
There was plenty of seating available throughout the lounge and even more so in the dining areas.
There is also a business center equipped with computers and a communal conference table.
The cool thing about this lounge is that there are complimentary spa and massage services.
Continue to Part 2 where I review the breakfast, lunch, dinner, and cocktail offerings.
I am absolutely disgusted. I am a single father traveling with my 3 children, one of whom just turned 19 years old, and the check-in staff (her name is Virginia) refused us entry unless we paid $50 for the eldest daughter (whom she said would have been free if I had said she were my “domestic partner” accompanying me with my younger children!!!). Even the telephone agent I called did not see a problem with entry, but Virginia actually argued with him to say that it was too late because I already identified my daughter as an adult child and not a “domestic partner.” When she argued the Amex phone agent to silence by pointing to “and/or” language in a policy manual, she actually handed me the phone saying “Here he is to tell you I’m right.” Just a week ago in Miami, I was told that the minor children counted as a single guest and my daughter counter as another guest, so there was no issue with Centurion access. Amex needs to teach its employees their own ridiculous legal-language policies (including the phone agents who sell you up to Platinum) and apply them evenly and sensibly across the system. Virginia was not particularly rude, but she was far from pleasant or diplomatic; rather, she was stern and actively worked to deny me entry WITH MY CHILDREN TO RUIN THE LAST DAY OF OUR FAMILY VACATION. In no way should someone like that be given a customer relationship position in a hospitality setting. Since I was not shown the manual that she relied on, I am going to take this up with my Amex corporate account representative. I canceled my personal Amex years ago because of similar nonsense from a staff member on the phone and I fully expect this employee’s forceful effort to deny me this major benefit to become an issue in whether my business continues with Amex at all. Beware with Amex… and when in doubt, just say “domestic partner.”