Usually when something goes wrong with your flight on American Airlines, you should e-mail Customer Relations on AA.com. Depending on the severity of the complaint and your elite status, you may receive one of the following:
1. Miles – As more tangible evidence of our concern and regret for your disappointing experience, we have credited bonus miles to your AAdvantage® account. This mileage adjustment will be reflected in your account very soon.
2. Electronic Voucher (eVoucher) – As a gesture of goodwill and to encourage your continued business, we’ve made arrangements for an eVoucher to be sent to you (via a separate email) to use toward the purchase of a ticket to travel with us. The next time you travel with us, we’ll do our best to make sure your trip is a good one.
3. Electronic Vouchers (eVouchers) – As a gesture of goodwill and to encourage your continued business, we’ve made arrangements for eVouchers to be sent to each of you (via separate emails) to use toward the purchase of tickets to travel with us. The next time you travel with us, we’ll do our best to make sure your trip is a good one.
4. Transportation Voucher (TV) – As more tangible evidence of our concern and regret for your disappointing experience, we’ve sent you a transportation voucher. It may be used toward the purchase of a ticket for future travel on American.
Compensation is usually due when your flight is delayed because of a mechanical problem with the plane, a misconnection due to a mechanical delay, and a cancelled flight due to a mechanical delay.
In addition, compensation may also be due when there are service issues onboard, broken seat, in-flight entertainment (IFE) not working, and issues with your overhead reading lights.
Note: Never write to American Airlines about weather delays because the airline can’t control the weather.
Have you had success with compensation in the form of miles or vouchers on American Airlines?
I’m an Executive Platinum flyer with AA and my entertainment system didn’t work on an international flight in Business Class. I requested miles as compensation for this and was declined. It’s crazy to think that you can fly almost half a million miles with a company and they couldn’t care less. I will soon be taking my money elsewhere.