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Hot Air Balloon? Sorry, You Can’t Bring That On-board

We all know that there are some things we can’t bring on board an airplane. What are the most common restricted items on airlines?  Explosives, fireworks, gasoline, etc…  But what else is limited?  I recently discovered some countries and some airlines…








Starwood Q2 Promo – None of my hotels are participating!

Details about Starwood’s Q2 have been posted on their website – Earn double Starpoints® on all eligible stays from May 1 through July 31, 2013, at more than 1,000 participating Starwood hotels and resorts worldwide. Hotels and Resorts Not Participating. Unfortunately for me,…


What’s Wrong With Your Hotel

Good or bad, what ever you’re saying on the social web is being reviewed.  TrustYou, a company focused on reputation management for the hospitality industry,  has more than 10,000 customers in 60 countries and monitors over 400,000 hotels, providing an extensive…


Air China, possibly the worst customer service ever

I’ve had three encounters now with Air China, and each time, I acted surprised when I’m horribly disappointed with their customer service.  You’d think I’d learn my lesson sooner or later. I won’t completely rehash the old issues, but I’ll…





You Named Your Dream Destination – And The Winner Is

We had an overwhelming amount of participation in the First2Board Name Your Destination contest.  Thank you for your participation. The first person we drew said they wanted to go to Rome, Italy. Unfortunately, that’s not a US city – somebody didn’t…