Hotels

The Starwood Chocolate Factory

If you’re a serious Starwood stayer you probably know what I’m talking about when I say there’s a Starwood Chocolate Factory.  Sure, they don’t actually have a factory, but they sure send out chocolates frequently!  Sometimes those chocolates come with…


Mysterious Starwood Hotel Slated To Open in 2008 Set For Jan 2014 Open

There’s a mysterious hotel that frequent visitors to Starwood’s website might be familiar with if you’ve looked for Bangkok properties over the years.  For some time I’ve been watching the proposed timeline for the Starwood Suvarnabhumi (Airport) Golf Resort &…


A Lesson In How to Provide Bad Customer Service – Courtesy of Sheraton JFK

If you saw my tweets last night you probably saw how frustrated I was. My experience last night is a lesson in how to provide bad customer service, courtesy of the Sheraton JFK airport. Let me share the story with you so…






TripAdvisor Ranks Homeless Shelter Top 100 Hotel in UK

A homeless shelter in Glasgow made its way into the UKs top 100 hotels on TripAdvisor after fake reviews boasted about decor and plush facilities. The Bellgrove Hotel, near Celtic Park in Glasgow, houses around 150 men, many with drug and alcohol…


Thirty-three percent of Americans Admit They Steal From Hotels

Hotels.com recently published a report highlighting the habits of travelers around the world – specifically – what we steal from hotels! Hotels know that people are going to take certain things, and in fact, some things are meant to be taken….




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Hotels are Methadone clinics for the travel addicted

A review of “Heads In Beds: A Reckless Memoir of Hotels, Hustles and So-Called Hospitality” by Jacob Tomsky. Perhaps the best, and only good one-liner of the entire book comes on page 14: “hotels are methadone clinics for the travel…



Westin Copley Place Boston Supports Authorities

If you’re watching official coverage of the Boston Marathon Bombings you’ve likely noticed that officials have held press conferences from the Westin Copley Place Boston. In the wake of many tragedies, hotels have lent support as staging areas for officials,…



Starwood Q2 Promo – None of my hotels are participating!

Details about Starwood’s Q2 have been posted on their website – Earn double Starpoints® on all eligible stays from May 1 through July 31, 2013, at more than 1,000 participating Starwood hotels and resorts worldwide. Hotels and Resorts Not Participating. Unfortunately for me,…